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Formerly known as JD Byrider

Contact Byrider Customer Service

Byrider Phone Numbers and Emails

Toll-Free Number:

  • (888) 240-3595
Call customer service
Send Message

Customer Service:

  • (317) 290-1482
  • (317) 249-3045
  • (765) 449-8200
  • (317) 354-4444
  • (317) 865-8200

Headquarters:

  • (317) 249-3000

Investors/ Franchising:

  • (800) 947-4532

Byrider Emails:

Customer Service
General Info
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Byrider Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Byrider Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Byrider is (888) 240-3595. 78% of consumers used this number to address their issues and concerns.

  • The average hold time is more than 30 min. The longest wait times are on Sunday, while the shortest are on Thursday. The average call time is 1 minute.

  • Be prepared for the call as Byrider may ask you for the following information to identify you as a customer: first and last name.

View full overview ›

How to Contact Byrider?

Most Popular Number:

(888) 240-3595
Total calls: 407 Issues resolved: 5 Last call: Jan 12, 2026

Byrider customer service phone number is 888-240-3595. This is the line for toll-free calls. Alternatively, you can one of the following numbers: 317-290-1482, 317-249-3045, 765-449-8200, 317-354-4444, 317-865-8200. If you want to contact Byrider headquarters, call 317-249-3000. To learn more about investing and franchising, contact the company at 800-947-4532. Get in touch with Byrider customer care to get information about dealerships, make a payment, get pre-approved, learn more about available services and repair, etc. The best day to contact the company via phone is Thursday.

In case of non-urgent issues, customers can reach out to Byrider support via email. Byrider email address for general inquiries is info@byrider.com. If you seek to contact Byrider customer service, send your email to customerservice@byrider.com. Along with that you can also send a message to the support team on Facebook or Twitter.

The company’s head office is based in Indiana. If you need to reach out to the Byrider office via mail, send your correspondence to 12802 Hamilton Crossing Blvd, Carmel, Indiana 46032, United States. If you seek immediate assistance, it’s better to contact the company via phone or email.

The company usually operates Monday through Friday from 9 am to 8 pm. On Saturday, the schedule is from 9 am to 6 pm. However, Byrider operation hours vary depending on the location. To get precise information about a specific office, please check out the “Find a Byrider Near Me” page of the Byrider website.

Byrider website doesn’t have any options of reaching out to the customer support team at the moment. To resolve an issue or address an inquiry, please contact the company via phone or email. Also, you can shoot a note to Byrider customer care on social media platforms.

PissedConsumer Club

Contact Information

Byrider Website:

Byrider Help Center:

Corporate Office Address:

Byrider Franchising, LLC.
12802 Hamilton Crossing Blvd
Carmel, Indiana 46032
United States

Fax:

+1 317-249-3001

Byrider Rating Based on 329 Reviews

Rating details

1.5
more details
Customer service
Product or Service Quality
Website
Diversity of Products or Services

Rating stats

Rating trend

How Good is Byrider's Customer Service?

Cassondra D Xjx
Cassondra D Xjx
Feels Disappointed | Oct 08, 2025

They care nothing at all about customer service after a lease is signed. They belittle you and shame you without any remorse and even laugh at you.

Read full quote
Stacy M Lmb
Stacy M Lmb
Feels Disappointed | Dec 24, 2023

Wasn't able to talk to anyone

Read full quote
Jushua Okf
Jushua Okf
Feels Disappointed | Jan 25, 2023

Negative

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Marjorie Yms
Marjorie Yms
Feels Disappointed | Dec 14, 2022

Over all this company sux read all the reviews not only mine but everyone is mad and unhappy

Read full quote

Summary of Byrider Customer Service Calls

520 TOTAL
CALLS
00:53 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Byrider?

Product/ Service Question:

  • “Problem with service center”
  • “Broke down”
  • “Car broke down”

Payments and Charges Question:

  • “Payment schedule”
  • “Make my payment”
  • “Would like to defer my payment for this Friday”

Request for Information Question:

  • Report a representative
  • “Need verification”
  • “About my Jeep”

Staff Question:

  • “Getting poor customer service”
  • “Car service”
  • “Repair service”

Account Question:

  • “Can't login”
  • “Locked out of car”
  • “I am locked out of my car and it is running”

Return/ Replace Question:

  • “Will not return phone calls”
  • “Change address and card on file”
  • “Return call”

Shipping and Delivery Question:

  • “I recently just got my car back from getting fixed, From a JD by location, And it’s still giving the same issues, And I can’t contact anyone”
  • “I am having communication issues in regards to my car needing it's second engine since I got it I haven't even had it a year yet!The location I finance from,Is fine as long as I'm keeping my car note paid!But as soon as something I get treate poorly”
  • “Have not received my title”

Employment Question:

  • “Payoff”

Website/ Application Question:

  • “Application”

Refund Question:

  • “Pending refund”

Other Question:

  • “Illegal repossession”
  • “I've had my car 4 days and now it won't run. I'm pissed”
  • “Car stolen”

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