New Reviewer

I currently have a vehicle through J.d Byrider of columbia mo. I am very upset that my car got repo due to lack of communication from the finance department at this dealership.

My payment is 7 days late due to being laid off from my job, because of the COVID-19 . During this time i remained in contact with CNCA I even had a letter from my job faxed. when the fax was not received i sent it to the company's phone. when that was done.

I was told the letter wasnt good enough because there was grammar an punctuation errors.At this time i was told that they were going to contact my job, they said they did and was waiting on a call back. At this time i was told that i needed to come up with the 36$ for the insurance an i would be called back. I was not called back but in fact the vehicle was repo the following day, without any further communication with my job, because i called around an verified with HR. when the car was repo it contained my cell phone, my debit card and clothes (because i was headed to do laundry .

i called every tow company in columbia they did not have my car. I had to sign in to icloud to find the location of my phone. when i did i went to the location using someone else car an phone for gps . When i arrived i seen the vehicle but was unable to access my belonging, a lady that lived by the location that works for the company said that she could call the police for me being there.

i explained that my phone and wallet was in the car and she said there is nothing she could do that i would have to contact J.D byrider when they open. Being that today is now Sunday they are not open and i have no phone no wallet!!!!! im very upset with the lack of compassion this business has displayed.

Being that im in need of my vehicle, so im put in a situation to have to deal with the mistreatment of this company. But i want it to be known that this is unfair, i don't agree with my car being repo after 7 days, during this hard time that a lot of people not only myself is experiencing.

User's recommendation: shop around.

Preferred solution: Price reduction.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Byrider Reviews

  1. 427 reviews
  2. 113 reviews
  3. 28 reviews
  4. 21 reviews
  5. 51 reviews
Byrider reviews